Smart Diner

Restaurants Can Be Tricky Places of Employment

Indeed, those of you who have worked in one variety of restaurant or another will have read the title, and the initial subheading in this article, and you’ll likely be sitting on a few stories, or at the very least, on one huge opinion of the topic: working in restaurants. If you’ve managed a dining establishment, then you’re probably of one mind on the subject, and if you’ve been employed at a restaurant, then you’re probably of another mind. But chances are, both experiences have yielded the same general opinion — working in a restaurant is not an easy thing to do.

Lots of personal politics, and unfortunately all too often, lots of personal drama enters the workplace. How do you maintain a professional, fun atmosphere for your employees and kitchen staff, yet sustain the highest levels of customer service for your patrons? After all, their experience is really what keeps the restaurant going, financially-speaking, correct? So then, is the secret to create a sense of personal investment among the staff, so that they feel a kind of shared responsibility for each diner who sits down? That’s surely not easy to do! Continue reading →